Terms and Conditions
1. WHO WE ARE
We (_company_name_), (Company Registration No. (_company_registration_)), having our business address at (_company_address_).
These Terms and Conditions are our copyrighted intellectual property. Any use by third parties, even of extracts, for the commercial purposes of offering goods and/or services is not permitted. Infringements may be subject to legal action.
2. DEFINITIONS
In these Terms and Conditions:
- Account means the (_company_name_) Account that you will need to register on our Platform if you would like to submit an Order;
- Apps means our (_company_name_) mobile app on iOS and Android;
- Business Day means a day from 9.00 a.m. to 6.00 p.m. Monday–Friday, and 10.00 a.m. to 2.00 p.m. on Saturday, in Malaysia, excluding Sundays and gazetted public holidays;
- Contract means your Order of a Product in accordance with these Terms and Conditions which we accept;
- Customer means any individual who places an Order on the Platform;
- Gift Card means a physical or electronic gift card purchased or received;
- Order means the Order submitted by you to the Platform to purchase a Product;
- Order Acknowledgement means our email acknowledging your Order;
- Platform means collectively (_company_name_)’s Apps and Website;
- Product means any product available for sale to Customers on the Platform;
- Website means the (_company_name_) website accessed at (_company_website_);
- You means the Customer or a guest.
3. ELIGIBILITY
To place an Order with (_company_website_) you must be over 18 years old. If under 18, you may place an Order only with the involvement of a parent or guardian.
4. PROHIBITIONS
You must not misuse our Platform. This includes but is not limited to: using automated systems to extract data, transmitting malicious content, hacking, infringing rights, sending spam, or attempting to affect performance. Any breach constitutes an offence under Section 233 of the Communications and Multimedia Act 1998 and may be reported to authorities.
5. ENTIRE AGREEMENT
5.1 These Terms and Conditions apply to your use of the Platform and all Orders and Contracts. They constitute the entire agreement between you and (_company_website_).
5.2 You acknowledge that by entering into this Contract, neither party has relied on representations not expressly stated herein.
6. TERMS OF SALE
6.1 Registration
(a) To place an Order, you must register by creating an Account on the Platform with accurate and true information.
(b) You shall not misuse the Platform by creating multiple accounts.
6.2 Formation of a Contract
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6.3 Price and Payment
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6.4 Mistaken Orders
If you make a mistake with your Order, contact us immediately via (_company_email_).
6.5 Refusal of Order
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7. DELIVERY
Delivery terms including timelines, risk transfer, packaging, and free shipping thresholds. Contact (_company_email_) for delivery issues.
8. CANCELLATION BY CUSTOMER (NON-FAULTY PRODUCT)
You may cancel via the Platform if the Order is not yet packed. Contact (_company_email_) for assistance.
9. RETURNS AND REFUNDS POLICY
Products may be returned within 7 days subject to conditions. Refunds will be processed as per policy.
10. FAULTY PRODUCTS
If the Product is faulty, contact Customer Service with your Order details. Refunds or replacements will be handled according to our policy.
11. VOUCHERS AND GIFT CARDS
Details of voucher and gift card use, limitations, and redemption rules.
12. DISCLAIMER OF LIABILITY
All content is provided “as is”. (_company_name_) shall not be liable for damages arising out of Platform use except where liability cannot be excluded by law.
13. INDEMNITY
You agree to indemnify and hold harmless (_company_name_) and its affiliates from claims arising from your use of the Platform.
14. GUARANTEE AND COMPLAINTS MANAGEMENT
Customer satisfaction is valued. Contact us at (_company_email_alt_) for complaints or enquiries.
15. PERSONAL DATA PROTECTION
Please see our Privacy Policy, which forms part of these Terms and Conditions.
16. CIRCUMSTANCES BEYOND OUR CONTROL (FORCE MAJEURE)
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17. NOTICES
Any notice under a Contract shall be given in writing to the last known address or email.
18. INTELLECTUAL PROPERTY RIGHTS
All content, trademarks, and rights on the Platform belong to (_company_name_) or its licensors. Use is restricted to personal use only.
19. LINKS ON THE PLATFORM
You may link to our homepage lawfully, without misrepresentation, and subject to withdrawal of permission.
20. WAIVER
No failure or delay in exercising rights shall operate as a waiver.
21. SEVERABILITY
If any clause is invalid, the remainder shall remain in force.
22. ASSIGNMENT
You may not assign or transfer these Terms or Contracts without consent.
23. RELATIONSHIP
Nothing shall create a partnership, agency, or employment relationship.
24. THIRD PARTY RIGHTS
No third party shall acquire rights under these Terms.
25. GOVERNING LAW
These Terms shall be governed by Malaysian law. Jurisdiction lies with the courts of Malaysia.
26. VARIATION
We reserve the right to amend these Terms at any time. Continued use of the Platform constitutes acceptance of amendments.