Personal Data Protection Policy

INTRODUCTION

(_company_name_) (_company_registration_) takes its responsibilities in relation to protecting your Personal Data and compliance with Applicable Laws very seriously. We are committed to properly managing, protecting and processing your Personal Data in accordance with this Personal Data Protection Policy (the “Policy”), which shall apply to all Personal Data we collect from you through our platforms.

Please read and review this Policy, which will inform you how we collect, use, process and disclose your Personal Data. We may also collect, process, and disclose your Personal Data under any exceptions to Applicable Laws, which are not set out in this Policy.

  • Applicable Laws means Malaysia’s Personal Data Protection Act 2010 and its subsidiary legislations and regulations as amended from time to time;
  • Apps means our mobile app(s) on iOS and Android operated by (_company_name_);
  • Personal Data means any data, whether true or not, which is about an individual who can be identified...
  • Platforms means collectively the Website, Apps, and Social Media managed by (_company_name_);
  • Social Media means official pages and accounts operated by (_company_name_) on third party platforms;
  • Website means the company’s website accessed at (_company_website_);
  • (_company_name_, we, us, or our) refers to the company and its related entities.

By interacting with our platforms (registering, browsing, purchasing, joining programs, etc.), you acknowledge agreement to this Policy. We may update this Policy; you agree to be bound by the prevailing terms.

PENGENALAN

[Malay translation of introduction]

HOW DO WE COLLECT YOUR PERSONAL DATA?
  • You register an account on the Website or the Apps;
  • You sign up to receive our newsletter(s) or updates;
  • You make a transaction regarding the products available;
  • You activate or use payment-related functions;
  • You interact with Customer Service Team;
  • You interact with us on Social Media or livestream channels;
  • You participate in promotions, competitions, surveys;
  • We receive references from business partners;
  • You or authorized representatives submit your Personal Data;
  • Third-party service providers share data per their policies;
HOW WILL YOUR PERSONAL DATA BE USED?

We may use and disclose your Personal Data for purposes necessary to provide products and services, including to:

  • Register and maintain your user account;
  • Process and deliver your orders;
  • Verify and carry out payment transactions;
  • Process returns, refunds, and enquiries;
  • Administer loyalty programs and competitions;
  • Communicate changes, announcements, and queries;
  • Personalise and improve customer experience;
  • Ensure platform performance and compliance;
WHO WILL YOUR PERSONAL DATA BE SHARED WITH?
  • (_company_name_)’s affiliated entities;
  • Employees, consultants, temporary workers;
  • Marketplace sellers, couriers, logistics providers;
  • Payment processors and service providers;
  • Business partners for loyalty or promotions;
  • Professional advisers and consultants;
  • Agents, contractors, or operational service providers;
  • Any other party authorized by you.
DISCLOSURE OF YOUR PERSONAL DATA OUTSIDE OF (_company_name_)
  • To meet applicable laws, regulations, or requests;
  • To enforce Terms and investigate violations;
  • To detect or prevent fraud or illegal activity;
  • To protect rights, property, and safety.
HOW CAN I ACCESS OR CORRECT MY PERSONAL DATA?

You may access or correct account details by logging into the Website or Apps. For other requests, contact us at (_company_email_) or via the feedback form on (_company_website_).

REQUEST TO WITHDRAW PROCESSING

To withdraw consent for marketing, unsubscribe via SMS or email links. For full withdrawal, email (_company_email_). Processing may take up to 30 days.

ADMINISTRATION AND MANAGEMENT OF PERSONAL DATA

We strive to ensure accuracy, security, and proper retention of Personal Data. Data no longer required will be destroyed or anonymised. Transfers outside Malaysia will comply with Applicable Laws.

INFORMATION COLLECTED BY THIRD PARTIES

Third party vendors may collect data via cookies and ads. Their use is governed by their privacy policies.

GOOGLE ANALYTICS

(_company_name_) may use Google Analytics functions such as remarketing, demographics, and interest reporting. You may opt-out via Google Ads Settings. (something)

DISCLAIMER REGARDING THIRD PARTY SITES AND SECURITY

We do not guarantee the security of data provided to third party sites. Use of such services is at your own risk, subject to the third party’s privacy policy.

CONTACTING US

For questions or complaints, contact our Data Protection Officer at (_company_email_).

GOVERNING LAW

This Policy and Website use is governed by Malaysian law.

UPDATES ON DATA PROTECTION POLICY

(_company_name_) may update this Policy to remain consistent with legal requirements and industry trends. Continued use constitutes agreement.

LANGUAGE OF THIS POLICY

This Policy is issued in both English and Bahasa Malaysia. In case of discrepancy, the English version prevails.